Privacy Policy | Muhan Energy (Pty) Ltd
Last Updated: [26 February 2026]
At Muhan Energy, we are committed to protecting your privacy. This statement outlines how Muhan Energy(Pty) Ltd collects, uses, and safeguards your personal information in accordance with South African data protection standards and global best practices.
Section 1: Information Collection & Use
When you purchase a product from Muhan Energy, we collect personal data such as your name, delivery address, and email address to facilitate the transaction.
Browsing Data: We automatically receive your computer’s IP address to provide us with information regarding your browser and operating system.
Email Marketing: With your explicit permission, we may send you updates regarding new solar products (like LuxPower or Volta), energy tips, and store updates.
Section 2: Consent
How do we get your consent?
When you provide personal information to complete a transaction, verify a credit card, or arrange for a delivery, we imply that you consent to our collecting and using that data for that specific reason only.
Withdrawing Consent:
If you change your mind after opting in, you may withdraw your consent for us to contact you or use your information at any time by emailing sales@muhanenergy.co.za or writing to us at:
Muhan Energy (Pty) Ltd > 7 Vernon Terrace Crescent, Zonnebloem, Cape Town, South Africa.
Section 3: Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4: Shopify & Payment Security
Our store is hosted on WooComerce, which provides the e-commerce platform that allows us to sell our energy solutions to you. Your data is stored behind a secure firewall on WooCommerce’s encrypted servers.
Payments:
If you use a direct payment gateway, WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is only stored as long as necessary to complete the transaction, after which it is deleted.
Section 5: Third-Party Services
Generally, third-party providers used by us (such as couriers and payment processors) will only collect and use your information to the extent necessary to perform their services.
Important: Certain providers may be located in different jurisdictions. If you proceed with a transaction, your information may become subject to the laws of the jurisdiction in which that service provider is located.
Links: Once you leave our store or are redirected to a third-party site, you are no longer governed by this Privacy Policy.
Section 6: Security & Cookies
To protect your personal information, we follow industry best practices and use SSL encryption (Secure Socket Layer) and AES-256 encryption for credit card data.
Cookie Transparency:
We use cookies to improve your experience. Key cookies include:
_session_id: Stores session information.
_shopify_visit: Internal stats tracker.
cart: Tracks your cart contents for up to 2 weeks.
storefront_digest: Used for password-protected access.
Section 7: Age of Consent
By using this site, you represent that you are at least the age of majority in your province or country of residence, or that you have given us consent to allow any of your minor dependents to use this site.
Section 8: Changes to this Policy
We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. If we make material changes, we will notify you here so you are aware of what data we collect and how we use it.
Questions & Contact Information
If you would like to access, correct, or delete any personal information we have about you, or if you wish to register a complaint, please contact our Privacy Compliance Officer:
Email: sales@muhanenergy.co.za
Postal Address: Muhan Energy (Pty) Ltd
[Re: Privacy Compliance Officer]
7 Vernon Terrace Crescent, Zonnebloem, Cape Town, South Africa, 7925